| When do points show in my account? |
| Starting from 1st July, your Paxton Rewards points will be added to your account automatically on the 20th of the following month, available for you to spend immediately. You can see a breakdown of when and where your points were earned, and the products purchased in the 'Activity' section. |
| Do I still need to scan anything? |
| You no longer need to scan a silver barcode on Paxton products to earn points. A new scanning feature will be available which has been moved to the app homepage for ease of use. This lets you scan products to find out product information, instructions and application notes. To make it even simpler to access, the scanner can be found in the bottom panel of every page of the app. |
| What is a points admin? |
| Points admins are nominated users that have the ability to spend Paxton Rewards points on behalf of their company. |
| How do you nominate a points admin? |
| When you first sign up to Paxton Rewards, you will be asked to tick a box that confirms you would like to be the points admin. Alternatively, you can go to the Installer Portal once you've registered your account and set the points admin from here. |
| We already use Paxton Rewards and have multiple points admins. Will this change? |
| If an account has changed from individual mode to shared mode, there will be no points admin assigned. They will need to go into the Paxton Installer portal and assign these permissions themselves. |
| How do you add or remove points admins? |
| If the account owner or company CEO wishes to add or remove points admins, they must make a request to our Support team at rewards@paxton-access.com. |
| Why do I have minus points in my activities tab? |
| Any purchased products that are then returned to distribution for credit will show as minus points in the ‘Earned’ tab within the ‘Activity’ section of the app. Once you are issued a replacement product, Rewards points will be added back to your account. |
| Is the Knowledge Base regularly updated? |
| The Knowledge Base feature is regularly updated with insights and feedback from our Support agents. |
| Is there any change to the number of points I can earn for each Paxton product purchased? |
| No, the current number of points you can earn for each product purchase will remain the same. |
| Do I need to update the Paxton installer app to the latest version to see the scanning feature changes? |
| Yes. From July, you will no longer be able to earn points by scanning products. When you update to the latest version of the Paxton Installer app, you will see a new scanning feature that will enable you to find out product information, instructions and application notes. |
| Can I get the Paxton Installer app to update to the latest version automatically? |
| Yes. If you’re on IOS, go to ‘Settings’, ‘App Store’ and then in the ‘Automatic Downloads’ section, toggle ‘App Updates’. The Paxton Installer app should update automatically when it becomes available. If you’re on Android, go to the Google Play Store, tap your profile picture, then go to ‘Manage apps & device’ and choose ‘Manage’. From there, select the app you want to auto-update, tap the three dots and choose ‘Enable auto-update’. |
| Can you still use the batch registration tool in Net2 and Paxton10 to collect points? |
| The batch registration tool will no longer work to earn points from products already on your system. When you purchase Paxton products from our approved distribution partners, you'll receive points automatically. |
| I need more support. What do I do? |
| For more in-depth technical support, contact our Technical Support team. |
